Standard shipping is free on all orders, with parcels sent from Asia and US hubs usually delivered in 7–15 business days. Every order is trackable, and you can upgrade to paid express shipping at checkout if you need it faster.

For non-custom pieces, you have 14 days from the delivery date to decide. If you change your mind, send the item back in good condition with its original packaging and we’ll refund the product price – you just cover the return shipping. Customer service email: info@folkmake.com

If your piece arrives damaged or not as described – including custom-made items – we’ll fix it. Send us photos (or an unboxing video) and we’ll arrange a replacement or refund at no extra cost to you.